Terms of Service

1. About Zico Auto Glass

Zico Auto Glass is an auto glass repair and replacement company serving all of San Diego County, California. We provide windshield replacement and repair, car window and back glass replacement, quarter and vent glass, and power window regulator repair for all makes and models. We operate both a mobile service, in which our technicians travel to your location, and a physical shop located at 8250 Camino Santa Fe, San Diego, CA 92121, where you may drop off your vehicle.

2. Services

Scope of Services

Zico Auto Glass provides auto glass repair and replacement services including, but not limited to:

• Windshield replacement
• Windshield rock chip and crack repair
• Car, side, and door glass replacement
• Rear / back glass replacement, including glass with defroster grid lines
• Quarter glass and vent window replacement
• Power window regulator and motor repair

Service Availability

Services are available throughout San Diego County, California. Service availability in specific areas may vary. We reserve the right to decline service in areas outside our service zone or in circumstances where service cannot be safely or appropriately performed.

Mobile Service Conditions

Mobile service requires safe, legal, and reasonable access to your vehicle, adequate working space around the vehicle, and conditions suitable for a proper installation. We reserve the right to reschedule or relocate a mobile appointment — including to our shop — if the location or conditions are unsuitable for a safe, quality installation.

Appointments

Service appointments are scheduled based on mutual availability. We will make reasonable efforts to honor confirmed appointment times. In the event of unforeseen circumstances (weather, equipment issues, parts delays, emergencies), we will notify you as soon as possible and reschedule at your convenience.

3. Quotes and Pricing

Quotes provided by Zico Auto Glass are estimates based on the information you provide (vehicle year, make, model, trim, and glass type). Final pricing may vary if additional damage is discovered upon inspection, if the glass specified is unavailable and a substitute must be ordered, or if your vehicle requires specialized glass or additional labor not reflected in the initial quote.

We will inform you of any price changes before proceeding with the work. You are under no obligation to proceed if pricing changes are unacceptable to you.

4. Workmanship

Zico Auto Glass stands behind the workmanship of installations performed by our technicians. Specific warranty terms, coverage, and duration, if any, are provided at the time of service. Where applicable, workmanship coverage generally applies to:

• Defects in workmanship or installation
• Water leaks resulting from improper sealing
• Air leaks resulting from improper installation

Workmanship coverage does not apply to:

• Damage caused by subsequent accidents, road debris, or impact
• Damage caused by improper vehicle care or modifications after installation
• Natural wear and deterioration
• Damage caused by forces outside our control (storms, vandalism, etc.)

To ask about coverage or report an issue with an installation, contact us at (619) 627-4221. We will assess the issue and, if covered, perform the necessary correction in accordance with the terms provided at the time of service.

5. Customer Responsibilities

To ensure a successful service appointment, customers agree to:

• Provide accurate vehicle information (year, make, model, trim level)
• Ensure the vehicle is accessible at the agreed-upon location and time
• Remove valuables and personal items from the work area of the vehicle before service
• Follow all post-installation care instructions provided by our technician, including any cure time required before driving
• Notify us promptly if you need to reschedule or cancel an appointment

Failure to follow post-installation care instructions may affect applicable workmanship coverage for that installation.

6. Text Messaging and Communications

Our website offers the option to contact us by text message. If you text us, you consent to receive text messages from us relating to your quote, appointment, and service. Message and data rates may apply, and message frequency varies. You may opt out at any time by replying STOP or by asking us directly. Our handling of your phone number and message content is described in our Privacy Policy.

7. Limitation of Liability

Zico Auto Glass shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to the services provided or the use of this website, including but not limited to loss of use, loss of revenue, or damage to property not directly caused by our negligence.

Our total liability for any claim arising out of services performed shall not exceed the total amount paid by you for the specific service giving rise to the claim.

Nothing in these Terms limits our liability for gross negligence or intentional misconduct.

8. Website Use

The content on this website — including text, images, graphics, and all other materials — is the property of Zico Auto Glass and is protected by applicable copyright and intellectual property laws. You may not reproduce, distribute, or create derivative works from this content without our express written permission.

You agree not to use our website for any unlawful purpose, to transmit any harmful or malicious content, or to attempt to gain unauthorized access to any portion of our website or systems.

9. Privacy

Your use of our website and services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand our information practices, including your rights as a California resident.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the state and federal courts located in San Diego County, California.

11. Changes to These Terms

We reserve the right to modify these Terms at any time. When we make material changes, we will update the "Last Updated" date at the top of this page. Your continued use of our website or services after changes are posted constitutes your acceptance of the updated Terms. We encourage you to review these Terms periodically.

12. Contact Us

If you have any questions about these Terms of Service, please contact us: