Privacy Policy

1. Information We Collect

Information You Provide Directly

When you call, text, or contact us for a quote, schedule a service, or communicate with us, we may collect:

• Your name
• Phone number and/or email address
• Physical address or mobile service location
• Vehicle information (year, make, model, and VIN where needed to source the correct glass)
• Description or photos of the glass damage
• Any other information you choose to share with us in a call, text, or message

Information Collected Automatically

When you visit our website, we may automatically collect certain technical information, including:

• IP address and general geographic location
• Browser type and version
• Pages viewed and time spent on pages
• Referring website or search query
• Device type (desktop, mobile, tablet)

This information is collected through standard web server logs and may be collected through cookies or similar tracking technologies.

2. How We Use Your Information

We use the information we collect to:

• Provide quotes and schedule auto glass service appointments
• Source the correct glass for your specific vehicle
• Dispatch our mobile technicians to your service location
• Send appointment confirmations and service-related communications
• Respond to inquiries, complaints, or support requests
• Improve our website, services, and customer experience
• Comply with legal obligations

We do not sell your personal information to third parties. We do not use your personal information for purposes unrelated to the services you request.

3. Sharing of Information

We may share your information in the following limited circumstances:

• Glass suppliers and parts vendors: We may share vehicle information with our parts suppliers to source the correct glass for your vehicle.
• Service providers: We may use third-party service providers (such as scheduling software, CRM tools, payment processing, or website hosting) who access your information only to perform services on our behalf and are obligated to keep your information confidential.
• Legal requirements: We may disclose your information if required to do so by law, court order, or governmental authority, or if we believe disclosure is necessary to protect our rights or the safety of others.

We do not sell, rent, or trade your personal information to any third party for marketing purposes.

4. Text Messaging (SMS)

Our website offers text messaging as a way to request a quote. If you text us, we will use your phone number and the information in your message to respond to your request, provide a quote, and coordinate your service.

• Message and data rates may apply, depending on your mobile carrier and plan.
• Message frequency varies based on your request and the status of your service.
• You can stop receiving text messages from us at any time by replying STOP, or by asking us directly.
• We do not sell or share your phone number with third parties for their own marketing purposes.

5. Cookies and Tracking Technologies

Our website may use cookies — small text files stored on your device — to improve functionality and analyze traffic. Types of cookies we may use include:

• Essential cookies: Required for basic website functionality.
• Analytics cookies: Help us understand how visitors use our website (e.g., Google Analytics). Data is aggregated and anonymized.
• Advertising cookies: Used by advertising platforms such as Google Ads to serve relevant advertisements. These may track browsing behavior across websites.

You can control cookie settings through your browser preferences. Disabling cookies may affect website functionality. You can also opt out of Google's advertising cookies at adssettings.google.com.

6. Google Ads and Remarketing

We may use Google Ads, including remarketing features, to advertise our services. Google may use cookies to show our ads to people who have previously visited our website across the Google Display Network. You can opt out of personalized advertising by visiting Google Ads Settings or by visiting aboutads.info.

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, including to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Customer and service records are typically retained for a period of three to seven years in accordance with standard business practices.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to protecting your information using industry-standard practices.

9. Third-Party Links

Our website may contain links to third-party websites, including Google Maps and our Google Business Profile. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately and we will take steps to delete it.

11. Your California Privacy Rights

If you are a California resident, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), may give you the following rights regarding your personal information:

• Right to know: Request the categories and specific pieces of personal information we have collected about you, and how we use and disclose it.
• Right to delete: Request deletion of the personal information we collected from you, subject to certain exceptions.
• Right to correct: Request correction of inaccurate personal information we hold about you.
• Right to opt out: Opt out of the sale or sharing of your personal information. We do not sell or share your personal information as those terms are defined under the CCPA.
• Right to non-discrimination: We will not deny service, charge different prices, or provide a different level of service because you exercised any of these rights.

To exercise any of these rights, contact us using the information below. We may need to verify your identity before fulfilling your request, and we will respond within the time frame required by law. You may also designate an authorized agent to make a request on your behalf.

12. Your Rights and Choices

Regardless of your location, you may contact us to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications, including text messages

To exercise any of these rights, please contact us using the information below. We will respond to verified requests within a reasonable time frame.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. When we make material changes, we will update the "Last Updated" date at the top of this page. Your continued use of our website after changes are posted constitutes your acceptance of the updated policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: